Below are a list of frequently asked questions we have been asked regarding our product. If your question is not listed or you did not find your answer below, feel free to
. We'll be more than happy to answer any questions you may have.
Our product supports managing audio, document, image and video assets.
Our digital asset management system is completely web-based with the exception of a client application that allows system administrators to perform initial importing of digital assets.
The assets managed by Pixfolia do not reside within the database but are stored in a location of your choice.
There is no limit to the number of assets that can be stored or managed by our solution. The limitation is strictly based on storage capacity.
Yes, the Pixfolia user interface does allow for bulk importing of assets either by selecting multiple assets at one time or by using a single archive (.zip) file for batch imports. We also offer a desktop
client application (Windows only) that allows for bulk asset imports.
Yes. All the metadata embedded within assets imported into Pixfolia is automatically extracted from the asset and imported into the database and made ready for quick and easy searching.
Only one installation is allowed per licensed purchased per server. If you require Pixfolia to be installed on more than one server, you may contact us
to receive more information on licensing for multiple servers.
With the understanding that every client's need is different, our pricing is strictly based on that - the client's need. We do however provide an discount for educational organizations or institutions.
Yes we do offer our clients the ability to host Pixfolia externally to reduce initial costs. If you would like to purchase and host Pixfolia as a SaaS solution,
Yes we do offer reporting through our Analytic Reporting Service (ARS) that retrieves statistics on both users and assets. For example, user logins and role statistics, general asset statistics such as
deletions, statuses and restrictions just to name a few. All of our reports are exportable to Microsoft Excel for offline viewing as well.
No we do not provide the source code of our solution when it is purchased. If customizations are needed to fit your digital asset management needs or workflows, a customization request must be requested.
Yes, we offer various customizable support plans to fit any budget, including 24/7 email and phone support.
Our support team can be contacted by submitting a support ticket here.
There are no special plug-in requirements on user workstations in order to have access to the system or for Pixfolia to run properly.
Yes, when assets are imported into Pixfolia each asset is converted into a low quality preview to help preserve storage.
Administrators or individuals who have the right permissions have the ability to either allow for open registration on the login screen, bulk user import or manually enter users into Pixfolia.
Users can either be authenticated through our secure login system or through Active Directory.
Administrators have complete control over who has access to the system. If system administrators require user approval, new users will not have automatic access until they are approved.
No, there is no limit to the amount of concurrent users. Pixfolia was designed to handle as many concurrent users as needed.
The total number of users registered within Pixfolia is determined by the initial purchased license. If more users are required after purchase, a new license can be purchased to accommodate the number
of users needed. Re-deployment is not required if an upgrade is needed.
There are various predefined system permissions that can be placed within a "bucket" called a Role. Roles can be customized (name and permission associations) and applied to a single user or multiple
users. Pixfolia allows for complete user permission customizations giving administrators the control they need.
Yes, our solution does allow for ordering assets through our Order Processing Service (OPS). Asset ordering can be denied or turned off by an administrator at anytime.
Yes, our solution does allow for limiting the total number of assets that can be ordered at one time.
Contact us with any questions that you may have. No matter what it is, where here to help.
Contact a support team member with any questions, concerns or even just to say how great they are doing!
Pixfolia is a web based digital asset management solution built using Microsoft technology for businesses and organizations who require a simple and easy to use digital asset management solution. Pixfolia is managed by XPAY Systems, LLC, a software development company based in Dallas, Texas. XPAY Systems has been providing asset management solutions since 2008 and has excelled in providing excellent and well designed user friendly solutions to small businesses and Fortune 500 companies. To better serve our clients and take customer service to whole new level, we provide custom development services to ensure each client's digital asset workflows are met. We understand that every industry, company and workflow is different and to provide the option for customized solutions is our way of marrying customer service and digital asset management.